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FAQs

Do I have to sign up to purchase on mothercare.ie?

What are the benefits of signing up for an account?

I forget the password for my account, what should I do?

Can I use my Mothercare gift voucher to buy online at mothercare.ie?

Can I get free delivery on my order?

Do you deliver outside of the Republic of Ireland?

What happens if one of the products I’ve ordered isn’t in stock when I place my order?

What if I don’t receive an e-mail confirming my order request?

Why am I being asked for additional information or documents after I have placed my order?

How long does it take to receive my order?

It has been over 5 days and I haven’t received my purchase, what should I do?

I want to purchase a present as a gift and send it to a different address, can I do this?

Can I change the delivery date of my order?

How can I cancel my order?

I received an incorrect item, how can I return this?

I wish to return my item(s), can I do this?

What does MPromise mean?

Can I pay through paypal?

Do you accept laser cards?

 

Do I have to sign up to purchase on mothercare.ie?
Although there are numerous benefits to opening an account, signing up with us is completely optional. If you do wish to sign up you can do so during your check out, or if you click "my account" you can get started right away.

What are the benefits of signing up for an account?
Benefits of signing up include offering you a view of all your previous orders and the status of these purchases. If you purchase gifts to deliver to different addresses, you can store all these addresses for easy selection when purchasing your next order. You can also create your very own wishlist of products you would like to buy in the future and share this easily with friends and family during special occassions.

I forget the password for my account, what should I do?
If you forget your password simply click the "Forgotten your password?" link on the login page. You will then be able to provide the email address you registered with so we can send you a new password. Once you're logged in again you can change your password to whatever you wish.

Can I use my Mothercare gift voucher to buy online at mothercare.ie?
Unfortunately if you have a store gift card / voucher then you cannot use this to purchase online.

Can I get free delivery on my order?
Yes, we offer free delivery on all purchases over €50. Otherwise you will be charged a flat rate of €10.

Do you deliver outside of the Republic of Ireland?
No, we only deliver to the Republic of Ireland.

What happens if one of the products I’ve ordered isn’t in stock when I place my order?
If an item that was out of stock was incorrectly marked as instock, we will contact you as soon as possible and notify you of the mistake. There may just be a slight delay on your delivery while we re-order your item, but in some cases we may suggest a similar item that you may like. If not, we can always give you a full refund.

What if I don’t receive an e-mail confirming my order request?
If your order was successful and you haven't received an email, the first thing to do is make sure that you supplied the correct email address for the order. Also, if you are registered with us, you can login to your account and check your orders from the My Account section. If your email address was supplied correctly and your order is still not showing in your account, contact us at: sales@mothercareirl.ie with any details you have regarding the order.

Why am I being asked for additional information or documents after I have placed my order?
In some rare cases you may be asked for additional information, or contacted by phone or email to confirm the details supplied during your checkout process. This is always in the interest of security and protecting our customers. Once we clarify that everything is correct we will dispatch your order on the same day.

How long does it take to receive my order?
We estimate the delivery time to be 4-5 working days. Your order can arrive much quicker than this, but in some cases please allow some extra time during very busy occassions such as Christmas and major sale periods.

It has been over 5 days and I haven’t received my purchase, what should I do?
If you haven't received your order after 5 working days please email us at: sales@mothercareirl.ie for an update on your order.

I want to purchase a present as a gift and send it to a different address, can I do this?
Yes, you can specify a separate delivery address during the check out process. If you have an account, you can store several address which you can easily select during check out.

Can I change the delivery date of my order?
After receiving a confirmation email from us, you will receive a second email from your delivery company, DPD, in the next day or two. You can contact DPD from the information provided on this email and specify a preferable day for delivery with them.

How can I cancel my order?
If you wish to cancel your order before it has been dispatched, just email us with all your order details and we will refund your card and cancel the order.

I received an incorrect item, how can I return this?
Please email us at: sales@mothercareirl.ie with your order details and information of the incorrect item. We will then arrange pick up and delivery for any undelivered items in your order.

I wish to return my item(s), can I do this?
You are completely entitled to a full or partial refund for any items you wish to return within 7 days. Please contact us at: sales@mothercareirl.ie and we can arrange pickup and your refund. You may be charged for the collection of the item(s) to be returned.

What does MPromise mean?
If you find the same product at a cheaper price elsewhere, we'll match it. Please find more details on our MPromise here.

Can I pay through paypal?
Yes, please select the Paypal payment option during your check out process and you will be redirected here for payment.

Do you accept laser cards?
Yes, please select the default payment option, "Credit / Debit / Laser Card (Realex)", if you wish to pay by Laser.