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Mothercare pushchair guarantee

All mothercare branded pushchairs and strollers purchased in the ROI are subject to a 2 year guarantee.

Any pushchair under €150 (i.e. up to €149.99) is subject to a 6 month guarantee. Any pushchair over €150 is subject to a 12 month guarantee.

Refunds & Exchanges:

We will refund or exchange the pushchair if it is returned unused in original packaging and within 28 days of purchase or if the pushchair displays a manufacturing fault within 28 days of the guarantee validation period.

Repairs & Spares:

We will repair your pushchair free of charge if it displays a manufacturing fault after 28 days and within the guarantee period. Please refer to your local store.

Fabric:

Our manufacturers endeavour to hold fabric/coordinating components for the duration of their guarantee. If colours are not available co-ordinating colours will be used.

Keeping you mobile:

We will provide you with a courtesy stroller, subject to availability, whilst yours is away for repair.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED

Affix your delivery note or credit card receipt as proof of purchase to the guarantee. If a problem occurs with your pushchair and you need to claim under the guarantee please contact your local Mothercare store or call our Customer Services Centre team at info@mothercareirl.ie

The guarantee covers:

  • All pushchairs, travel systems, strollers & car seats.
  • All parts except inflatable tyres, inner tubes and rain covers.
  • We will endeavour to provide matching fabric for repairs and/or spares, if this is not available we will provide coordinating colors.
  • Where a spare or repair is uneconomical, Mothercare will offer a replacement product.
  • Mothercare may inspect the product and verify fault before offering a spare, repair, replacement or refund.

The guarantee does not cover:

  • Damage caused by non domestic use
  • General wear and tear, for example; worn wheels, damaged rain covers, worn/torn fabric.
  • Deliberate damage, misuse or neglect
  • Product which has been modified, undergone an unauthorized repair or used a non approved spare part.
  • Car seats which have been involved in an accident. We recommend all car seats should be replaced if involved in an accident.
  • Cosmetic damage
  • Matching accessories, e.g. change bags, cosytoes etc
  • Loss incurred as a result of not being able to use a product whilst waiting for a spare part or repair as we will provide a courtesy stroller.

We can provide spare parts and repairs for damages which fall outside the scope of the guarantee. Prices are quoted on an individual basis. Please contact stores or customer care for more details.

To claim against the guarantee, proof of purchase, mothercare guarantee booklet and guarantee sticker are required. Guarantee is invalid if sticker is not present.

Keeping you mobile:

We will provide you with a courtesy stroller, subject to availability, whilst yours is away for repair. This does not affect your rights if the product is faulty or incorrectly described.