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Returns and Exchanges

Hassle-free returns policy 

Mothercare are dedicated to offering the highest levels of quality and service. In addition to the Distance Selling Regulations, you can return any item* within 28 days of receipt for a refund of that item or to exchange it for a different size or colour.

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.We are happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging, within 28 days of receipt with proof of purchase. Most items can be returned to any Mothercare Ireland store or may be sent direct to us at: 

Mothercare Ireland Direct 
Unit 1,
TPN House
Northwest Business Park 
Ballycoolin 
Dublin 15

If you need advice before you return an item please use our contact form. This does not affect your statutory rights. Please note any postage incurred by returning the item(s) to us will not be refunded. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods). In all cases, the items returned must be in their original condition, which includes any packaging.

Should you require an unwanted item to be collected this can be arranged by sending in the request through our contact form. Please note that a €10 charge will be incurred. Please note any postage incurred by returning the item(s) to us will not be refunded. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

*excluding Dutailier chairs, toiletries, personal items, personalised items, opened mattresses, books, opened videos and software (unless faulty). Car seats must be returned within 48 hours of receipt for a refund or exchange with all tags, packaging and labels along with your receipt. This does not affect your statutory rights.There are no catches or exceptions, all we ask is that the goods are sent back in the original packing and the goods are in the same unused condition as when you received them.

  1. Products must be in the unused condition that you received them and in the original box and packaging.
  2. You need to have the original mothercare.ie receipt.
  3. As we offer free shipping, the cost of returning the goods is at your own cost.
  4. Do not send your purchase back to the manufacturer.
  5. Once your item is received and inspected by our service department, your refund will be automatically processed and issued. Please note that depending on your bank, a refund can take 5-7 days to show in your account.


Refunds

Providing the item qualifies for a refund then this will be issued to the source of the original payment. Please note that when returning an item to a store they will confirm whether or not the item qualifies for a refund, however, they will not issue the refund from the store. The store will notify Customer Services and the refund will be issued to the source of original payment. Details are as follows:

  1. For payments funded with a bank account, the refund is credited to your Paypal account
  2. For payments sent using a credit/debit card, the refund is to your card
  3. For payments funded with a card and another funding source, the card portion will be refunded to the card and the remainder to your Paypal account 

Note:

  1. Refunds are in the same currency as the original payment
  2. Whilst mothercare.ie will issue the refund immediately refunds to your card can take up to 30 days depending on the issuing bank