COVID19 Frequently Asked Questions
To protect our staff and our customers we have taken action to temporarily close our stores.
We are continuing to monitor the COVID19 updates and we will reopen once it is safe to do so under the guidance of the government.
As a result all in store services are suspended: Expectant parenting Event, Car Seat Fitting, Collect in Store etc.
Online is open 24/7.
The website remains open 24/7 to support the continued supply of essential products for newborn babies.
If you place an order you will recieve it within the lead time stated on the delivery section of product detail page.
We have different lead times for different products so be sure to check the delivery section prior to checkout.
Normally an item takes 6-8 working days if it is coming from our warehouse
If an item is coming from an external warehouse it can take longer (it will be clearly noted on checkout).
Customer services team
The online team is working remotely and all customer queries must be submitted through the blue support button on the homepage.
We ask that during this time that you only submit queries that are very urgent.
Our warehouse is operating with reduced numbers to adhere to strict social distancing guidelines to support the continued availability of essential products for new born babies.
DPD our delivery company has implemented measures below to ensure the safety of staff and customers. They are outlined below:
- DPD has ceased passing the driver's scanner to the consignee to capture a proof of delivery signature. Instead, where the consignee is present to receive delivery, the driver will retain possession of the scanner, will request the name of the signatory which he/she will key into the name field and will capture the words C19 in the signature field. Driver will not capture the signature of the recipient.
- We will allow consignees to change their delivery address from work to home via our Inflight options. This is to facilitate all the people who are now working from home. It will ensure that the consignee's delivery gets to them. If you don't want to allow your consignee to change address, please ensure that they give you the address where they are operating from so that we can get deliveries to them.
- To minimise risk, we can no longer facilitate Collection from Depots. Please don't ship parcels for Collection at a DPD Depot. Delivery must be directly to the recipient.
The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages of the World Health Organization.
We have extended our refund policy to 60 days.
Contact us via support button on our homepage to arrange your refund.
Contact us via support button on our homepage to query faulty goods. Please include order number / reciept number, detailed explanation of problem and picture evidence.