I can’t log on to my account, what should I do?
Please ensure that you have registered on the website and that you have click the verify link that was emailed to you after registration.If you are having an issue with your password, please us the forgotten password link on the log in page.If this does not help, please contact us using the contact for or help desk.
How can I update my personal information?
To update or change your personal information please log-in to mothercare.ie using the 'sign in / register' link at the top of the page. If you are already signed in please click the 'my account' link at the top of the page. Then select 'my details and contact preferences'. From this section you may view and amend your details including choosing how you would like us to contact you.
Can I change my payment information?
Once an order has been placed we are unable to change your payment information. By default we do not store any payment information on our systems. If you have opted to save your card details while placing an order with us you may view or remove these details by clicking the 'my account' link at the top of the page and then selecting 'payment card details'.
Can I change my delivery address?
You may update your mothercare address book by clicking the 'my account' link at the top of the page and selecting 'address book', from here you can add, remove and amend your addresses.
If you have already placed an order changes made in this area will not alter the delivery details.
Once an order has been placed unfortunately it not possible for us to change the delivery address.
I have forgotten my password. What should I do?
If you have an existing account with us and have forgotten your password please click the 'sign in / register' link at the top of the page. Under 'Sign in to your account' please enter your email address click the 'forgotten your password?' link. We will then send you an email with instructions to reset your password.
If you don't receive your password reset email within 1 hour please check your spam folder. If the email is not in your spam folder please request another one.