What should i do if I am having trouble with your website?
Most problems can be solved by simply clearing your cookies and cache. Cookies make online experience easier by saving browsing data, sometimes problems occur online as a result of this. It won't harm your device to clear them.To clear these please follow the relevant steps below for your device.Mobile:iOS - SafariGo to settings. Choose Safari. Choose the option to clear cache.AndroidGo to browser. Select the menu button. Choose Privacy. On the pop up select to clear all data.Android - ChromeMenu top right. History clear browsing data. In the dropdown menu choose 'all time'.Desktop:ChromeClick the 3 dots in the top right hand corner. Select 'more tools', select 'clear browsing data'. Push clear bowing data.MozillaSelect the 3 lines in the top right hand corner.Select options. Select privacy and security. Under 'cookies and website data' chose clear data.SafariIn top left hand corner select 'Safari'. Click 'preferences'. In the tab select 'privacy'. Select remove all website data.
Forgot Password not working
If you don't receive your password reset email within 1 hour please check your spam folder. If the email is not in your spam folder clear your cookies and your cache and try resetting your password again..If it still does not work you will need to contact email@example.com to fix your online account.
Can I use a one for all voucher on your website?
Yes it is possible to use the one for all voucher on our website. At checkout choose the visa option. Enter the card number into the card number field. In the expiry field enter the valid thru date on the front of the card. On the back of the one for all card there is the CVV2 number.
How do i apply a promotional code to my order
Add the product to your basket. On the shopping cart page click the words 'click here' on 'click here to enter a coupon code'. Insert the code into the box and click apply coupon. The coupon should apply to your order.
I'm having trouble placing my order
Please ensure your billing information matches the address on your bank card. Ensure that you have provided the correct payer authentication information.
What can i do if I'm not receiving emails from Mothercare
If you have consented to receiving emails from Mothercare and you are not receiving emails then follow the below steps.
- Check to ensure the mail hasn't got lost in spam. To prevent this from happening please add us to your email contacts.
- Check to ensure you have provided the correct email address when you signed up with us. Simply sign into your account to check.
I have forgotten my password. What should I do?
If you have an existing account with us and have forgotten your password please click the 'sign in / register' link at the top of the page. Under 'Sign in to your account' please enter your email address click the 'forgotten your password?' link. We will then send you an email with instructions to reset your password. If you don't receive your password reset email within 1 hour please check your spam folder. If the email is not in your spam folder please clear your cookies and cache and request another one.
I've received my order, but it's not suitable. How do I return it?
Mothercare is dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging, within 28 days of receipt with proof of purchase. Most items can be returned to any Mothercare store or may be sent direct to us at:Mothercare Ireland Ltd,
Northwest Business Park,