Hassle-free returns policy
We are happy to refund or exchange any product*† returned within 28 days of purchase, as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required.
Exclusions - Toiletries, personal items, personalised items, opened mattresses, books, Tens machines, gift vouchers/cards, opened videos and software (unless faulty). There are no catches or exceptions, all we ask is that the goods are sent back in the original packing and the goods are in the same unused condition as when you received them.
*This does not affect your rights if the product is fault or misdescribed.
Most items can be returned to any Mothercare store or may be sent to us direct at:
Mothercare Ireland Direct
Northwest Business Park
All returned goods must be accompanied by a note of your details and order number, you can print a returns slip here.
If you need advice before you return an item please use our contact form. This does not affect your statutory rights. Please note any postage incurred by returning the item(s) to us will not be refunded. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods). In all cases, the items returned must be in their original condition, which includes any packaging.
Should you require an unwanted item to be collected this can be arranged by sending in the request through our contact form. Please note that a €10 charge will be incurred. Please note any postage incurred by returning the item(s) to us will not be refunded. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Providing the item qualifies for a refund then this will be issued to the source of the original payment. Please note that when returning an item to a store they will confirm whether or not the item qualifies for a refund, however, they will not issue the refund from the store. The store will notify Customer Services and the refund will be issued to the source of original payment. Details are as follows:
1. For payments funded with a Debit/Credit card, the refund will be issued back to the same card.
2. For payments funded with a Paypal account, the refund will be issued back to the same Paypal account.
Refunds are in the same currency as the original payment.
Whilst Mothercare will issue the refund as soon as possible, refunds can take up to 30 days depending on the bank or form of payment.